By investing in our people, our culture and in positive community outcomes through the Goodman Foundation, Goodman can help to create a more sustainable business. One that aligns our business outcomes with the interests of our stakeholders, and helps build trust with our customers, investment partners and the wider community.
Within our workplaces, we’re building a culture that values and inspires our people. We recognise that effective employee engagement and rewarding productivity inspires our people to perform. It helps us attract and retain talented people, whose determination, innovation, and ability to build strong relationships with our customers and investment partners are fundamental to our business growth.
To support our workplace culture, we focus on the physical and mental wellbeing of our people and provide skills development and challenging opportunities to advance their careers. We provide health, wellbeing and social initiatives tailored to each region, and incorporate health and wellbeing features into our workplaces where possible. These include recreational and fitness facilities, break-out spaces, and garden areas. In addition, Goodman’s long-term incentive scheme helps to build collective responsibility in our people and alignment with the interests of our stakeholders.
Safe working environment
In FY23, there were no reported fatalities on construction projects overseen by our Principal Contractors. This was supported by our ongoing commitment to safety in our operations through our 'Return to Zero' program and our contractual safety standards.
Strong workplace culture
We use several methods to measure our workplace culture:
+ 99% of employees assessed as demonstrating Goodman’s values
+ 6.24% voluntary turnover
+ 95% parental leave return rate.
Gender ratio of 50/50, with 40% female senior executives by 2030
Maintained overall gender representation at 44% female. Senior females remain at 30% for FY23.
Implementation of our sustainable sourcing framework to support human rights and social procurement initiatives (revised target)
Training and workshops held with Goodman teams in Australia, NZ, Japan, Mainland China, Hong Kong SAR, Brazil, and the US.
Increasing engagement with suppliers, including two Principal Contractors in Australia and six contractors in Hong Kong SAR.
$50 million in social investment by the Goodman Foundation by 2030
The Goodman Foundation invested $10 million in cash, plus another $0.8 million in staff fundraising and in-kind contributions. This takes our total investment to $42.4 million, close to reaching our 2030 target of $50 million ahead of time.
Goodman people also contributed almost 3,200 hours to volunteering in our communities this year.
Goodman’s long-term success is underpinned by our dedicated local teams who are aligned to the Group’s values – innovation, determination, integrity and sustainability. These values shape our culture and provide direction on how our people should behave in delivering high-quality service and innovative property and investment solutions. Our people are assessed on their demonstration of the Goodman values during the annual performance review process.
We support our people to be physically and mentally healthy and connected to their colleagues, by offering region-specific health, wellbeing, and social initiatives. We offer counselling for our people and their families if required, as well as tailored training delivered by external specialists on a range of health and wellbeing topics. Meanwhile our offices are designed to maximise health, wellbeing, and connection for our people.
Our Goodman workplaces support the health, safety and wellbeing of our people, and a crucial part of that is good mental health. Yet more can always be done. Recent Deloitte figures estimate that poor mental health cost UK employers up to £56 billion a year but, conversely, for every £1 spent on interventions, £5.30 is returned in retention.
During the year, the whole Goodman UK team participated in mental health awareness training with specialist organisation Work Well Being. Later, recognising managers’ special role in positive day-to-day practices, an additional full-day training was arranged. Led by a psychiatric doctor, managers were taught how to spot warning signs, have productive conversations, manage challenges and support people returning to work. Practical tips on nutrition, exercise, environment, breaks and sleep were reiterated, plus strategies for when stress hits – such as breathing techniques.
Post-training, 44 percent of managers rated their knowledge of mental health as high or very high, compared to 18 percent before, while confidence in dealing with related challenges had improved too. Importantly, given how effective it is to role-model healthy behaviour, a majority of managers felt more able to take care of their own mental wellbeing after the training too.
“I learnt the importance of listening and that there is no expectation to fix the problem,” said a participant. For team members in need of further help, Goodman’s employee assistance program offers 24/7 access to trained mental health counsellors.
As a global company, Goodman values diversity and encourages inclusion. It brings together diverse knowledge, backgrounds and thinking, which can result in better decision making and business performance.
A key area of focus is gender diversity. We are actively working towards increasing our female senior management representation to reach our target of 40 percent by 2030, which involves succession planning, recruitment and career development.
Our Inclusion and Diversity Policy supports:
Supporting the Group’s efforts to increase female representation at senior levels, several regions reported encouraging female recruitment rates during FY23. 60 percent of recruits in Japan were female, while 75 percent of new starters in New Zealand were female. Increasing the number of females in roles that have been traditionally filled by males in our sector is an area of focus.
Goodman continued with several diversity and inclusion training programs and initiatives in FY23, supporting activities already underway.
Some of these included:
Building an inclusive workplace at Goodman starts with leadership. Encouraging leadership styles that recognise the importance of inclusion supports our aim of creating a more diverse workplace.
We are committed to reaching 40 percent of females in the senior executive category globally by 2030. In FY23, the number of senior females remained stable at 30 percent, even though we continued to focus on targeted recruitment, talent reviews and career development.
Our global workforce remains just under 1,000 people across a relatively flat organisational structure. So, when evaluating if an employee should be categorised as a senior executive, we consider:
Increasing the number of females in senior positions is a priority for Goodman. We are making progress – with our teams in Australia, Mainland China, Continental Europe and Brazil now exceeding our global 40 percent target, and actively supporting promotion and leadership opportunities for females. In regions where we saw a material number of promotions, 37 – 57 percent of the total promotions were female team members.
While we’re achieving progress, low voluntary turnover and high retention impacts the numbers of females reaching senior roles. As do cultural and historical barriers which hinder the availability of females in the recruitment pool in some regions where Goodman operates. In Japan, for example, recruiting females within an industrial real estate company is challenging, which is why achieving a 60 percent female recruitment rate in FY23 is noteworthy.
We want our people to be happy, healthy and productive. To achieve this, we offer tailored physical, mental, and social connection activities in different regions.
Here’s some of our wellbeing initiatives provided to our team:
We maintain a hybrid working model, supporting our employees while meeting customer and investor needs. Our approach combines remote and in-office work successfully managed through effective collaboration tools, IT systems, and policies.
Goodman’s newest offices aim to provide modern and sustainable surroundings, with a blend of quiet spaces and areas where our people can connect and collaborate. Where possible, our workplaces prioritise natural light and fresh air and include break-out spaces, and access to garden areas. Many of our offices have yoga rooms, end-of-trip facilities, gyms and multi-faith rooms, with fit-outs that incorporate non-toxic materials and integrated plants and trees, which can help lower stress and enhance mental clarity.
Goodman is proactive about identifying and managing human capital risks. As our business evolves, this risk management approach includes identifying potential gaps in available human resources.
Goodman’s Group Head of HR reports to the Remuneration and Nomination Committee on remuneration, succession planning, gender equity and related matters. This Committee also oversees the Group’s succession plan at senior levels. A detailed succession plan was developed and discussed with the Committee during FY23.
Attracting and retaining the right people is crucial to Goodman’s ongoing success. We prioritise attracting new talent, as well as rewarding our existing team and advancing their careers through skills development and providing challenging work opportunities.
We have graduate programs in Australia, Mainland China and Hong Kong SAR to identify and attract emerging talent to Goodman. In FY23, we recruited nine graduates in Australia, five in Mainland China and two in Hong Kong SAR.
A key step to building capacity and expertise across Goodman’s global teams is to identify potential skills gaps. While Goodman is a specialist global industrial property group, we acknowledge that our customers’ requirements and priorities of our investment partners evolve. In addition, regulatory, corporate governance and disclosure obligations mean our teams require ongoing training.
Goodman invests in training its people to help develop the skills they need. We provide training in a number of ways, including both internal and external training resources, in-person sessions and through the online learning platform, LinkedIn Learning, which provides a catalogue of content via the Group’s global learning system, Aspire. Aspire is Goodman’s gateway to a range of professional development and self-paced skills training relating to compliance, technical and management skills.
Other types of training provided to our teams in FY23 include:
During the year, 72 percent of Goodman’s global workforce accessed LinkedIn Learning to view 9,773 hours of training across both internal and external courses. To help our people keep their skills current and encourage greater access, this was expanded to incorporate more AI in the design of learning pathways, plus the inclusion of Japanese language content for our team in Japan.
Initiatives like Goodman’s In-Focus program, where team members present on an area of technical expertise, are highly valued and help to create a culture of learning through peer-to-peer knowledge sharing. And this year we continued with the global communications training program, facilitated by an external writing expert. The program has been rolled out in Australia, New Zealand, Continental Europe, Hong Kong SAR and the US to date, with plans for in-language training in Japan underway.
Goodman’s Greater China team previously developed its own competency framework designed to assist employees identify what skills and experiences they require to progress their development and learning pathways. Different training formats are also being utilised to cater for various learning preferences and contexts, with sessions customised to accommodate both individual needs and collaborative learning.
Our human resources team is responsible for managing our human capital including performance management, skills development, and remuneration.
Our team looks at human capital metrics such as gender representation, gender pay equity, remuneration, diversity, learning, turnover and absenteeism. Some of which are included in the ESG metrics section of this report. Voluntary turnover in FY23 across Goodman Group remains low at around 6 percent since FY21 (FY23: 6.24%, FY22: 6.4%, FY21: just under 6%).
We do background checks on new employees where relevant and ongoing checks on employees where required by regulatory bodies. Our Code of Conduct covers all employees, and regular governance compliance training takes place to increase awareness of employees’ obligations.
We use several methods to promote and measure our corporate culture. Promoting our teams’ achievements via Goodman internal communication tools is one way we motivate and inspire our team. And our In-Focus program enables our people to showcase their area of expertise and highlight achievements in the business. It also supports our values by helping to encourage innovation and determination.
We measure our culture by assessing how our people adhere to our corporate values as part of Goodman’s performance management program.
Employee surveys are another way we understand employee attitudes and specific viewpoints. In FY23, surveys were completed in the UK, Greater China and New Zealand, which indicated high satisfaction with employee engagement. Within these surveys, 91 percent of responders in Greater China reported that their employment experience exceeded their expectations, and 90 percent of responders in New Zealand favourably reported an inclusive culture.
Across the Group, we prioritise equal fixed remuneration for employees who do similar work within the same region. Differences in total remuneration, including incentives, are based on performance. Long-term incentives where staff are awarded performance rights to Goodman securities comprise a large portion of our remuneration. All employees globally participate in our long-term incentive program, which is a critical element of the Group’s remuneration philosophy, generating the type of culture that we want for long-term success. It creates significant long-term alignment between the financial and operational outcomes of the business and the returns to Securityholders.
In Australia, our parental leave benefits extend beyond the 16 weeks of paid parental leave. We maintain superannuation contributions to parents in Australia throughout their entire leave period, not just while they are being paid. In addition, Goodman’s parental leave policy for Australian-based employees was extended to now include time on parental leave in long-service entitlement calculations. The US team also updated its parental leave policy to provide a 40 percent salary subsidy to reduce the parental leave pay gap.
It’s essential that we recruit, engage, develop and retain the right people. We induct new employees with face-to-face and e-learning modules during their early months at Goodman and provide development opportunities for our people throughout their career with us. We offer learning and development opportunities that help build new and existing skills, and use succession planning to respond to the skills we need, helping to build a strong workforce and leadership team for the future.
Crucial to the development of our people is monitoring performance and providing competitive remuneration and benefits. The annual performance review and development process helps focus on career aspirations, goals, and potential training. It helps plan for role progression, identifying any specialised management training that is required. This training includes peer-to-peer engagement with Goodman’s senior leadership team and management committees, further assisting with succession planning and leadership for the longer term.
Our people are offered incentives to study during their career at Goodman. This includes study support schemes, which in some regions includes an allowance of up to AU$8,000. For example, during FY23, 13 people from the Australian business participated in post-graduate study partially sponsored by Goodman – nine of which were female.
As a global business, Goodman is committed to creating a safe working environment for our people and contractors. We focus on our operations where serious incidents can occur and which pose the greatest risk, most notably our development projects under the control of our Principal Contractors.
Our safety strategy during FY23 was to continue proactive and practical implementation of Goodman’s Minimum Construction Safety Standards. This is particularly important in regions where the industry standards are below our expectations – and for the second year running, we’re pleased to report there were zero fatal accidents on Principal Contractor controlled sites.
We adapt and adjust our proactive approach to safety. We find the most effective way to implement Goodman’s safety standards is directly with our contractors on our projects. In some regions, Goodman contracts full-time safety representatives to work directly with our Principal Contractors and help implement our standards. If required, we issue contractual penalties and stop-work orders to contractors deemed to be non-compliant with Goodman expectations, helping influence contractor safety standards overall.
We actively monitor our safety standards and track incidents. It helps with promoting a hands-on culture and positively influencing high safety standards on our sites. It supports our contractors’ safety personnel identify and mitigate safety risks and address underlying hazards. These insights help Goodman identify where it can adjust contractual safety standards and control measures for high-risk activities, to help us create and maintain a safe working environment.
In our operations and supply chain, Goodman supports the protection of human rights, equity, and fairness. We recognise that modern slavery poses a global and widespread risk, and we take ongoing responsibility for managing this risk.
Modern slavery is a serious form of exploitation, referring to a range of serious human rights violations, including forced, bonded, trafficked, and child labour. It arises in circumstances where coercion, threats, or deception deprive people of their freedoms and right to select their own work.
Modern slavery impacts many industries. We are conscious that some elements of the property and construction sector have an elevated modern slavery risk and have designed our modern slavery strategy in response to that risk. Our focus on the protection of the human rights of our people and workers in our supply chain is aligned with our values and our commitment to safety and sustainability.
We recognise that identifying actual or potential instances of modern slavery demonstrates the effectiveness of our modern slavery approach. It also facilitates remediation for affected workers, including addressing root causes. Globally, in FY23, we did not identify any instances of modern slavery in our direct supply chain. We are committed to understanding our modern slavery risks, beyond our tier one suppliers in FY24, and combatting modern slavery through effective partnerships and collaboration.
Our modern slavery strategy continues to mature each year. Our continuous improvement approach has resulted in the adoption of a range of targeted initiatives and measures in FY23, so that our processes and actions remain effective in preventing and addressing modern slavery.
Our FY23 actions:
Our Sustainable Sourcing Framework helps us make procurement decisions that create a more responsible and sustainable supply chain.
Our Framework considers both social and environmental impacts. It encourages engagement with suppliers to support fairness and equality in their workforce and broader supply chain. It also promotes consideration of the environmental impacts of the materials we use, like embodied carbon, and opportunities where we can re-purpose existing products and reduce waste.
Our focus is to raise awareness of opportunities where our local teams can embed our sustainable sourcing goals within our procurement processes.
Identifying suppliers
who align with our sustainable sourcing goals
Improving our contracts
to embed Goodman’s supplier expectations and Statement of Business Ethics
Managing our supplier relationships
to explore sustainable sourcing opportunities and share knowledge
As a global company operating in 14 countries, there are challenges implementing a consistent framework. Cultural and socio-economic differences, varying policy and maturity of sustainable procurement practices require a tailored approach in each region. Our Framework also allows us to share knowledge and best practices across our global teams.
Sustainable sourcing workshops were held across Australia, New Zealand, Japan, Mainland China, Hong Kong SAR, Brazil, and the US, to increase awareness within our teams. And we’re increasing sustainable sourcing engagement with contractors, including two Principal Contractors in Australia and six suppliers in Hong Kong SAR which provide cleaning, security and property management services.
Our Reconciliation Action Plan (RAP) vision seeks to make space for greatness by educating and influencing our employees, customers and stakeholders on the important role First Nations communities and peoples play in Australia.
Goodman is working to provide tangible and substantive benefits for Aboriginal and Torres Strait Islander peoples, through both our community and business activities as we move along the path of our RAP.
This includes $3.2 million invested by the Goodman Foundation in community partnerships since 2012 that provide opportunities for First Nations peoples. We’re currently working with the Clontarf Foundation, St Kilda Football Club and FareShare, on education and employment pathways, health and sport, housing, food security, and access to nutritious food.
Goodman employed a Head of First Nations Engagement to lead our strategy, and introduced a sustainable sourcing framework that includes supporting First Nations employment and businesses. We’ve introduced cultural protocols and cultural immersion opportunities for our people, and we’re exploring the incorporation of Country and First Nations design principles into our property portfolio. We will continue to invest in initiatives to close the gap in First Nations outcomes.
In FY23, Goodman received formal endorsement of our inaugural Reflect RAP and we have clear commitments that will see us deliver on the next phase of our RAP. We appreciate we have a distance to travel yet and recognise that there is still much to learn but as we move through the RAP process, we will create a framework to guide us as we continue to build meaningful and lasting relationships with First Nations peoples.
This bespoke piece of art has been created recognising the history that connects a place and people; raw materials like timber, grass and ochre; and layers signalling the story of past, present and future. Using lines, the artwork demonstrates the traditional craft of weaving and use of natural materials. When something is woven it becomes stronger; it brings in an element of strength and growth. The horizontal lines represent the earth, Mother Earth, layers of earth, time, and history. The vertical lines are adding a new layer of history. These lines are not complete – a nod to Goodman’s RAP journey – which is still a work in progress.
The U shapes are a traditional symbol for people. Represented facing opposite directions denotes male and female.
The centre circles are a traditional symbol.
They represent a meeting place, Goodman.
Globally, our developments increasingly incorporate designs that prioritise customer wellbeing, including end-of-trip amenities, recreational facilities, breakout spaces, green areas, and healthy dining options. We believe building appealing spaces enhances our customers’ ability to attract their workforce to our properties, ultimately supporting high occupancy rates and sustained rental growth for our business.
Since development got underway in 2014, Goodman Japan’s first master-planned project at Goodman Business Park in Chiba was designed with customer health and wellness front of mind. The business park contains five logistics facilities and is serviced by a fast train from Tokyo and shared e-bikes on site.
Goodman completed a wellness zone in FY23 featuring two running tracks that are nearly four kilometres long, and an outdoor gym catering to all fitness levels. The wellness zone builds on the existing health and wellbeing facilities at Goodman Business Park, which include a rest space for long-haul truck drivers that looks and feels more like a high-end airport lounge. It includes showers, Japanese ‘tatami’ sleep mats, a convenience store, a laundry, a kitchenette, and tables to eat and relax.
The business park also has a childcare centre to help our customers attract and retain employees, particularly women, in Japan’s tight labour market. And it’s more than a workplace – it also draws the neighbouring community to its restaurants and cafes, indoor gym, spa, hair salon, pet-grooming place, soccer field and playground.
Usually, the space under a vehicle ramp at a busy logistics facility is used for storage. But what if it could be designed to support health and wellbeing instead? At Goodman’s largest development in Mainland China, Goodman Huiyang Industrial Park, more than 2,000 employees from 11 of our customers are discovering the answer – more movement, exercise, and team bonding can lead to better physical and mental health.
At Huiyang Industrial Park, we designed two dedicated shared social, health and wellbeing spaces for customers as part of the 424,706 sqm gross floor area. The 1,600 sqm wellness park is protected from the weather and has basketball, table tennis and badminton courts as well as exercise equipment for individual use. Team sports are organised by customers and by Goodman’s onsite Property Services team.
A separate building houses a 1,000 sqm customer amenity hub, exclusively designed for social, health and wellbeing activities. It features an auditorium, a gym, conference facilities and a spacious kitchen area with tables that are perfect for team lunches.
Facilities at workplaces that promote social interaction, health and wellbeing can help attract and retain employees. The customer amenity also contributes to our +95 percent occupancy rate at Goodman Huiyang Industrial Park. Encouraged by these positive results, Goodman China will explore the inclusion of similar spaces in future flagship developments.